Courses

Please pick a course from the list below ------------ MANAGEMENT DEVELOPMENT Leadership skills Moving into Management Management Tools The Course for Team Leaders Advanced Team Leaders Course The Nine Step Management Programme - The Final Step Industry Specific Management Training Essential Skills for Managers - Walking the Talk Achieving Higher Standards with your Staff Essential Project Management Skills "Get Real" - Management Systems How to Delegate Really, Really Well How to Find "Time" to Manage How to Manage Behaviours and Attitudes Improve Performance Through Service Level Agreements Introducing Change Effectively to get "Buy In" Making KPIs Really Work for You Managing Staff in the Professional Environment Mentoring in the Workplace Motivation - the Key to Success Managing Redundancy Work Shift, Mind Shift and Redundancy Performance Management and Review Interviews Planning for Tomorrow for Frontline Management Serious Performance Managment Staff Selection and Recruitment Successful Management of Your Sales Team Teaching Work Skills The Four Leadership Styles of an Effective Leader The Training Process - From Beginning to End Thriving on Chaos - Managing Crisis Training the Trainer ------------ LESIGLATION Employee Related Legislation Performance Problems and Disciplinary Procedures Negotiating Effectively with Unions ------------ FINANCE Accounting for Non Accountants Credit Managemen/Debt Collection - The Answers Debt Collection - The Legal Process Explained ------------ PERSONAL DEVELOPMENT Assertiveness Skills Building Your Self Confidence Cross Cultural Hospitality Dealing with Difficult People Do You Float, Flutter, Fly or Flow? Effective Business Report Writing Effective Business Writing Essential Skills for PAs and Secretaries Gaining the Balance in Life How To Handle Differences in Other People How To Get Through to You How To Run Effective Meetings Interpersonal Communication Skills Making the Shift from Your Culture to New Zealand Manage Your Time More Effectively Media Massage Negotiation to Win Polished Presentation Skills Positive Conflict Resolution Power Reading Skills for Support Staff Re-Inventing Yourself in Retirement Stress Managment Surviving the Workplace Bully The Outstanding Receptionist/Telephonist Think Fast Quick Response Thinking Fast - Present Well Turbo Charge Your Brain Power Understanding Yourself and Your Colleagues ------------ BUSINESS DEVELOPMENT Advanced Sales for the Retail Sector All About Cold Calling All About Customer Care All About Handling Difficult Customers All About Sales All About Telephone Techniques for Courtesy and Service Client Relationships - Manage and Develop Them How to Avoid Being Classified as Just Another Rep How to Identify Those Hidden Costs How to Overcome Objections and Close the Sale How to Prepare a Business Plan How to Solve Problems and Implement Decisions Key Account Management Merchandising Psychology of Selling Selling on an Inbound Telephone Call Strategic Partnering - How to Make it Work Strategic Planning Successful, Creative and Lateral Thinking Systems to Idenity Profit Signals The 9 "Ions" to Upselling Your Service

 

Please pick a course from the drop-down menu to view the course details.

We can also tailor our workshops to meet your training needs, for more information see In-Company Training.


Capitalise on Your Training Investment

By managing the following steps, you will be able to ensure that you capitalise on your training investments when you send people to VJ Henderson Associates workshops.

1. Pre-brief participants prior to workshop
2. Set clear goals and objectives for the training
3. Draw up a training agreement where possible
4. De-brief participants post workshop
5. Agree on 2-3 key points taken from the workshop
6. Arrange for the participant to develop an implementation strategy for these key points
7. Sign off on agreed strategies
8. Implement strategies
9 Monitor implementation

This ensures a transfer of learning back into your organisation